View Full Version : Fitness First - Shithouse Customer Service
As soon as you pay your money they couldnt give a flying fuck anymore..
As Peepyfun said in another thread, Finance First..
I have left 3 messages for them and sent them an email and they have not gotten back to me..
Anyone else had problems with them?
MissKylie
29-Sep-05, 11:33am
Uh huh..
I'm experiencing the same thing seeing as I'm trying to downgrade my membership instead of give them more $$..
Dude, everyone has problems with them. What happened with you?
There's already been a few threads on this, you aren't alone :P
krafty_x
29-Sep-05, 11:55am
:lol:
I picked 'em for a con right from the start of the harrassing phonecalls.
I have no interest in giving a single cent of my money to a business that calls you everyday for weeks on end.
k_x oxo
alowflyingpig
29-Sep-05, 11:57am
LOL, why do you think i invested in a home gym?!?
FF can suck cock!!!
TAKEtheBLUEpill
29-Sep-05, 12:21pm
OMG water is wet!!!
MWAH HA HA HA HA HA
oh shit, i dont even know you but.......... MARRY me!!
FF are a joke as far as customer service is concerned, but then so are all gyms in my experience.
It doesn't bother me too much though.......i pay my membership, go in and lift weights and then leave.
Ring head office and have a whinge to them.
FF are a joke as far as customer service is concerned, but then so are all gyms in my experience.
It doesn't bother me too much though.......i pay my membership, go in and lift weights and then leave.
Ring head office and have a whinge to them.
Thats who im having problems with,
I cant even get through to accounts there..
BumblingBee
29-Sep-05, 12:39pm
get with the times people, customer service doesn't exist anymore, anywhere
at least, i don't remember receiving any in the last 5 years
rudeness, is the new customer service
get with the times people, customer service doesn't exist anymore, anywhere
at least, i don't remember receiving any in the last 5 years
rudeness, is the new customer service
very true.
although we are not as bad as europe yet
Im sick of rude c unts...
Even though I am one myself
audio_coke
29-Sep-05, 12:57pm
Dont get me started on FF.. :ninja:
Thank god I dont have to deal with them ever again!
god they are dicks, i mean really, still ive joint them 3 times but anyway really i do hate them and over places which are just totally in your face business hungry, the way they drool for your money, when you go in an just ask a simply question makes me want to vomit.
to join up you have to give names of other people and they go and hound them. i really cant stand marketing like that. dicks.
jcbeaumont
29-Sep-05, 01:17pm
I've been a member for years and I've never had a problem.. But then again I've never had to alter my membership.
I have a few friends who have had major issues.
FF can suck cock!!!
*joins FF*
alowflyingpig
29-Sep-05, 02:10pm
*joins FF*
:slap: :lol:
it's quite odd they have such an aggressive sales strategy yet I have contacted them 3 times trying to get them to send me info on becoming a member with no response.
I have money to spend people!!!!
All gyms must be money hungry these days, Fernwood certainly are but I like their gym classes the best and also the absense of sweaty roid boys so its worth the higher membership fees
Cranker
29-Sep-05, 02:57pm
Siff calling head office will help, there fu*k tards serisouly
I hate going there these days, out of 15 bikes in a row, 3 work
out of 10 treadmills 6 work
its sooo not good enough, the 20 minute wait for a machine, seriously at what point do they stop selling memberships grrrrrrr
(im having alot of hate cause I just got off the phone with some idiot who couldnt tell me why I got charged twice!!)
get with the times people, customer service doesn't exist anymore, anywhere
at least, i don't remember receiving any in the last 5 years
rudeness, is the new customer service
Bah, maybe as far as Telstra and the sort are concerned (or any firm that outsources to India). In many industries (especially those with tight margins) customer service is increasingly becoming a major point of difference for firms to compete on. But I'm not talking solely about complaint handling.
With the amount that FF charge for their fees you think they'd be able to afford some decent customer service.
They are just a cost-engineered company, plain and simple, they must be making a killing - their facilities and convenience must far surpass the dodgy customer service.
Anyway, I'd never give them a dollar.
I dont know why you would join Fitness First when you can pay a third of the price to join a smaller gym. Fitness First is for people who want to look cool when they go to the gym wearing their trucker hats and jeans.
Davomaxi
30-Sep-05, 10:29am
I just have a problem with some of the buffed up rude trainers who treat some people like crap.
I dont know why you would join Fitness First when you can pay a third of the price to join a smaller gym. Fitness First is for people who want to look cool when they go to the gym wearing their trucker hats and jeans.
it's just convenience.......work takes me all over the place and with Fitness first they have gyms all over sydney so it's convenient. They are the McDonalds of gyms
Brother Al
30-Sep-05, 10:39am
I've been a member for years and I've never had a problem.. But then again I've never had to alter my membership.
Also been a member since january, my trainer is okay he's a poser pretty boy but thats okay, generally he's a nice guy and helps me heaps even when we dont have a 1 on 1 and he's not a sleaze to the girls in the gym. He's always trying to get me to come in more.
Like you said, i pay my money, work out, get a free towel every now and then and i'm happy.
out of 15 bikes in a row, 3 work
out of 10 treadmills 6 work
Fatties workin it hard man i've seen the incline totally malfunction once.
Fatties workin it hard man i've seen the incline totally malfunction once.
haha
LittleMissCrazy
30-Sep-05, 10:44am
it's just convenience.......work takes me all over the place and with Fitness first they have gyms all over sydney so it's convenient. They are the McDonalds of gyms
I totally agree. I am really self-conscious when I go to the gym and I just want to get in, do my workout and leave. No trucker hats for me! FF is really convenient.... I have a choice of 2 near work, 1 near home and 3 near my parents place.
Agree the the service is pretty poor... and I'm not looking forward to the day where I 'try' to cancel my membership
fly_wit_me
30-Sep-05, 11:44am
:lol:
I picked 'em for a con right from the start of the harrassing phonecalls.
I have no interest in giving a single cent of my money to a business that calls you everyday for weeks on end.
k_x oxo
thats exactly what happened to me... they just dont let up....
i had the finaly phone call from them yesterday and just told them that I bought a home gym b/c it was easier from me... then he accused ME of wasting HIS time! X(
chris_e_fresh
30-Sep-05, 12:45pm
hahaah i made them call me every day so i would waste there time
id never train there they suck!
jay_graham
30-Sep-05, 01:34pm
Agree the the service is pretty poor... and I'm not looking forward to the day where I 'try' to cancel my membership
Just tell them your moving to somewhere where there isn't a FF and it would be too far and impractical to drive to the closest one. One of my friends lives in Campbelltown and she said she was moving to Townsville or somewhere like that.
peccadilios
30-Sep-05, 01:38pm
Ring Today Tonight, they'll sort it out.
Chharge
30-Sep-05, 01:45pm
I go to fitness first for the weights. not ****stomer service.
magictorch
30-Sep-05, 03:24pm
Just tell them your moving to somewhere where there isn't a FF
I'm pretty sure you have to provide proof of your new address to get away with that one.
And I bet they wouldn't even take it into account if you didn't drive either.
Heist9000
02-Oct-05, 02:04pm
I got the feeling they might be associated with the Hillsong church
what happens if you joined a gym, living well, because you hate fitness first...then fitness first buys living well?? can i get out of the contract somehow, because i didn't choose to join a fitness first? i hate gyms and i dont even know why i joined in the first place, its been a complete disaster from day 1.
JustinJ
03-Oct-05, 03:43pm
Ring Today Tonight, they'll sort it out.
:lol: :lol:
what happens if you joined a gym, living well, because you hate fitness first...then fitness first buys living well?? can i get out of the contract somehow, because i didn't choose to join a fitness first? i hate gyms and i dont even know why i joined in the first place, its been a complete disaster from day 1.
You were going to the one on Adelaide st I take it. A friend who works for them had said that there were lots of people getting very angry when that happened as they had specifically joined as they hated fitness first...
It's a pretty fucked company from what they tell me. The more stupid and incompetent you are the higher you get promoted...
fak-fitness-first
15-Jan-08, 05:08pm
fukin cock suckers
i signed up for the 10 a week deal as a pre found member, and their charging me15 a week tellin me that deal never existed.
anyone know how i can get in touch with the head office? my car was stollen which had my contract in it
It doesn't bother me too much though.......i pay my membership, go in and lift weights and then leave.
QFT. Plus being able to use gym near house and gym near work depending on movements is a plus.
They are completely shithouse but I knew what I was getting into and the pros outweighed the cons
I dont know why you would join Fitness First when you can pay a third of the price to join a smaller gym. Fitness First is for people who want to look cool when they go to the gym wearing their trucker hats and jeans.
FF were the cheapest of the gyms I canvassed (small and large) that offered what I wanted.
I use Zest and love their gyms, love their customer service... they don't have as many as FF but there are still a few to choose from (in Perth at least)
Big Tuna
15-Jan-08, 05:22pm
My gym costs like $30 a month and is awesome, but there's only one of them and you don't live near it.
Demolitian Man
16-Jan-08, 12:11am
fukin cock suckers
i signed up for the 10 a week deal as a pre found member, and their charging me15 a week tellin me that deal never existed.
anyone know how i can get in touch with the head office? my car was stollen which had my contract in it
If you signed up for a 10 week deal then where is the deal you signed?
If they dont have any proof that you signed anything they cant legally charged you $15 per week.
fak-fitness-first
16-Jan-08, 03:15am
If you signed up for a 10 week deal then where is the deal you signed?
If they dont have any proof that you signed anything they cant legally charged you $15 per week.
yeh the car got stolen, and so the contract i signed was in the car.now they say that deal never existed, fukin cock suckers.
surely they have a copy of what i signed, im gana call head office n swear at someone
Demolitian Man
16-Jan-08, 10:11am
Ask head office where is the contract you signed. They have to have proof you signed something.
They cant just take money from your account cause they feel like it
Jenskies
16-Jan-08, 12:04pm
My work has a corporate deal with FF where we get free passes.
Some of the staff warned me not to fill in any details for them, but of course I forgot.
Went there twice, then got a phonecall yesterday.
It's pretty obvious they're money hungry:
Guy: "...are you interested in coming more often?"
Me: "Yeah Im planning to go about 4 times a week coz it's free. I can't afford a gym membership now anyway"
Guy: "Thanks for your time, bye."
LOL
Brother Al
16-Jan-08, 03:17pm
haha i'm gonna go into my fatness first tonight - they got all new cycle stations and treadmills. FOOLY man.
youngbloggerboy
25-Jan-08, 07:12am
Yes, I couldn't agree more that Fitness First are an awful gym. I would never deal with them again and can completely back up all the horrible things you've all said about them. Here's even more Fitness First Horror Stories....
Fitness First Sucks (http://fitnessfirstsucks.com/archive/index.php/t-4.html)
Fatness First (http://silkcharm.blogspot.com/2008/01/facebook-anti-fitness-first-site.html)
Or joint the facebook group "I hate fitness first (http://www.facebook.com/group.php?gid=2405622168)"
those who are heaving problems with fitness first are those who:
a.) want to quit
b.) want to quit
c.) want to quit
want to quit because they are lazy and it's becoming a waste paying for something you don't use.
^
Exactly.
I've been a member for just over a year now, agreed it is pricey, but their facilities are good, and I can use any FF in the world. It's handy, because I can use the 2 in the city, and the 2 out near my place. I've just taken on a PT, thats when the money hits you, $300 a fortnight including my FF gym fees. But I figure, its $110 a week I'd rather spend on improving my body, than going out and pissing it away on alcohol.
Whitey1981
25-Jan-08, 03:48pm
Couldn't agree more with polo and NTC187, have been going for over 18 months.
Had an issue with them not taking money of my credit card properly, but $hit happens.
Updated it and never had a problem again.
If you are dedicated to going to the gym you don't care about stuff like this.
Most gyms won't care about you once you sign, but in the same token you have to make them care about you by approaching them and getting some kind of a working relationship.
It is also my experience the people who say stuff about steroids and guys who look wanky are not one of them. Maybe if you put in the hours/days/months to get to a point where you could look at the mirror and see results, then you would understand why people do.
twistandshout
01-Feb-08, 05:06pm
^
Exactly.
I've been a member for just over a year now, agreed it is pricey, but their facilities are good, and I can use any FF in the world. It's handy, because I can use the 2 in the city, and the 2 out near my place. I've just taken on a PT, thats when the money hits you, $300 a fortnight including my FF gym fees. But I figure, its $110 a week I'd rather spend on improving my body, than going out and pissing it away on alcohol.
Thats huge money.
Its the kind of thing id do if I was training for a movie role.
twistandshout
01-Feb-08, 05:08pm
Couldn't agree more with polo and NTC187, have been going for over 18 months.
Had an issue with them not taking money of my credit card properly, but $hit happens.
Updated it and never had a problem again.
If you are dedicated to going to the gym you don't care about stuff like this.
Most gyms won't care about you once you sign, but in the same token you have to make them care about you by approaching them and getting some kind of a working relationship.
It is also my experience the people who say stuff about steroids and guys who look wanky are not one of them. Maybe if you put in the hours/days/months to get to a point where you could look at the mirror and see results, then you would understand why people do.
Im not following. Are you saying your pro steriods or anti?
littleblonde
01-Feb-08, 11:39pm
i've found the service at FF Platinum on George St & in Bondi surprisingly good - helpful, nice, friendly people. I've had trouble with FF in the past (funnily enough when I whinged a lot but didn't really use my membership), but this time around they are ok so far (now I'm going regularly). Hopefully it stays that way *touch wood*
They really need to get more free weights in though :|
Thats huge money.
Its the kind of thing id do if I was training for a movie role.
Yeah, it is alot, I'm just going to go like this for like 6 weeks, then cut it down to once a week.
It's worth it for the motivation and experience.
Whitey1981
04-Feb-08, 10:51am
Im not following. Are you saying your pro steriods or anti?
I don't see what that has to do with the post as I was not addressing steriod use, but anyone who knows me knows I am quite against it. Have had a few friends who have started down that path and have ceased being friends with them. Cannot allow the gains that I have made to be tarnished because someone can't be bothered putting in the hard work and needs to cheat to get there.
I was implying that the majority of people who say things about big guys in a gym are not one of them, regardless of how they supplement growth.
I am the best
04-Feb-08, 11:08am
My GF is a Personal Trainer at Fitness First
she made me spew with only one session!
Most gyms are dodgy with some stuff, im leaving mine (12 months up this week) and went in last wednesday to make sure they would stop direct debitting me and the chick said i had paid 12 months worth and it automatically stops, just to be sure the next day i took in my 'exit' form and then checked my bank on saturday and they still took out my monthly fee...how is that legal to keep charging you when you only sign up for 12 months?
Then i called them and they are 'sending me a cheque'
just give me my money back FFS!!! C*Nts!
Whitey1981
04-Feb-08, 11:12am
Get her pregnant, then see who gets the last laugh...
PandaMonium
04-Feb-08, 02:00pm
I don't see what that has to do with the post as I was not addressing steriod use, but anyone who knows me knows I am quite against it. Have had a few friends who have started down that path and have ceased being friends with them. Cannot allow the gains that I have made to be tarnished because someone can't be bothered putting in the hard work and needs to cheat to get there.
I was implying that the majority of people who say things about big guys in a gym are not one of them, regardless of how they supplement growth.
Dude; Even if someone gets on the gear, they still have to work their arse off to maximise the anabolic potential. This assumes they actually know what they are sticking in their arse in the first place!! Putting to one side the moral/ethical question, why ditch so called friends just because they choose to use steroids? If they are not competitive athletes, why does their steroid use bother you?
<Panda Out>
Whitey1981
04-Feb-08, 02:11pm
Dude; Even if someone gets on the gear, they still have to work their arse off to maximise the anabolic potential. This assumes they actually know what they are sticking in their arse in the first place!! Putting to one side the moral/ethical question, why ditch so called friends just because they choose to use steroids? If they are not competitive athletes, why does their steroid use bother you?
<Panda Out>
Completely agree with the first part, in fact you have to actually work harder when you get on the gear. Bottom line is and as I said, I don't want my gains to to be tainted by others who aren't 'clean' - regardless of whether or not we are competative athletes. If you have trained with people before and after you would understand why as they go up at an exponential rate and you do not it is quite a soul-destroying process to watch. Ultimately, it's not a level playing field and tarnishes hard work of others as if one person is doing it, then they must be doing it kind of painted with the same brush kind of stuff.
But I don't see what this has to do with customer service at Fitness First...
:lol:
PandaMonium
04-Feb-08, 02:31pm
Completely agree with the first part, in fact you have to actually work harder when you get on the gear. Bottom line is and as I said, I don't want my gains to to be tainted by others who aren't 'clean' - regardless of whether or not we are competative athletes. If you have trained with people before and after you would understand why as they go up at an exponential rate and you do not it is quite a soul-destroying process to watch. Ultimately, it's not a level playing field and tarnishes hard work of others as if one person is doing it, then they must be doing it kind of painted with the same brush kind of stuff.
But I don't see what this has to do with customer service at Fitness First...
:lol:
Agree: Off topic but the subject interested me :stroke:
Most of my training partners over the years were on the gear at various times. For me, it had the opposite effect: This made me more determined to train harder and smarter. My philosophy is if you want to get bigger and stronger, train with someone who is bigger and stronger than you. And if they use gear :meh: It's not about them. Cheers
<Panda Out>
Whitey1981
04-Feb-08, 02:47pm
Respect.
tuffywallace
04-Feb-08, 08:03pm
how is that legal to keep charging you when you only sign up for 12 months?
In my experience with contracts you probably signed for a minimum, not maximum of 12 months. Most contracts will stipulate in the fine print that they will continue billing you until you advise them in writing you want to cancel. My company's contracts will extend for 3 month periods until you advise us you want to cancel or we upgrade you in the mean time.:haha:
I've had my "12 month" agreement for about 5 years. They just keep billing me every month. I'm definitely not complaining as I only pay $55/month for a Gold membership. Works for me.
I can't see how you would have a problem canceling you agreement if you were finished with the contract period...? Just cancel your direct debit and advise them in writing that you're done....
My only complaint is that some of the trainers are fatter than the people they're training! LOL. I don't know how you'd turn up to work every day when EVERYONE knows you're a fraud!:crazy:
big eddie
04-Feb-08, 08:11pm
Dude; Even if someone gets on the gear, they still have to work their arse off to maximise the anabolic potential. This assumes they actually know what they are sticking in their arse in the first place!! Putting to one side the moral/ethical question, why ditch so called friends just because they choose to use steroids? If they are not competitive athletes, why does their steroid use bother you?
<Panda Out>
It would bother me to have friends who had an outlook on life that means they would resort to juicing in a 'recreational' sense.
Demolitian Man
04-Feb-08, 10:24pm
Im not following. Are you saying your pro steriods or anti?
How ez is it to score steroids? how much?
I take it its not legal
*sorry im a novice in gym land
PandaMonium
05-Feb-08, 09:07am
It would bother me to have friends who had an outlook on life that means they would resort to juicing in a 'recreational' sense.
Yes. But 'why' exactly does it bother you? Philosophical, moral or health grounds?
In my experience a large proportion of young gym bunnies who go on the gear do so to get bigger and stronger in conjunction with some sort of training regimen... i.e. they want to look like one of the units in Joe Weider's wank mags which is an entirely unrealistic expectation right up there with '6 minute abs'! :lol: .... It would be hard to characterise that type of use as 'recreational' . If they are an unexperienced training subject, uninformed on the pharmacology of the substances they are injesting or taking, don't have a plan that addresses the risks vs the benefits, and are otherwise not knowledgabe about what they are doing, then that's not 'bad'... it's just dumb. We are all guilty of dumb acts from time to time, aren't we?
<Panda Out>
I am the best
05-Feb-08, 09:29am
I can't see how you would have a problem canceling you agreement if you were finished with the contract period...? Just cancel your direct debit and advise them in writing that you're done....
I did, in person AND in writing, they just f*cked it up
twistandshout
16-Feb-08, 04:52pm
How ez is it to score steroids? how much?
I take it its not legal
*sorry im a novice in gym land
This site blew me away when i saw it.
WTF
www.steroid.com
JT-daywalker
23-Feb-08, 11:33pm
Yeah they're fair fucked.
But the gym is close to me so it kinda balances out.
JacKeD FibRas
24-Feb-08, 05:09pm
This site blew me away when i saw it.
WTF
www.steroid.com
Um good luck getting any of that shit through aussie customs. Better chance of getting a shipment of coke from Columbia.
tweetyfish
09-Mar-08, 09:25pm
I've only ever had one issue with FF....I signed up with a student membership and was told it was locked in for life, even after I stopped studying....a few months back they wrote and asked for a copy of student ID to make sure I am still eligible, etc.
I phoned up and said "Yeah, not an issue, I'm locked in at this rate"...they say "Yep, all cool, I'll pass it along"....next fortnight I get charged at the higher rate.
By this point I'm starting to acknowledge the fact that they're going to screw me, and preparing my reasons to leave. I phone the branch again, explain what's happened, and they say "Oh yes, I see now, it was changed but then got reset somehow...I'll fix it back, and credit you with the extra amount you paid next fortnight and it should all be sweet."
Wasn't expecting that....everything actually went back to normal, and no more problems.
The end :)
Cranker
10-Mar-08, 09:46am
This site blew me away when i saw it.
WTF
www.steroid.com (http://www.steroid.com)
DemoMan you should take a look at that site if you wanna learn somthing about steroids, its a wealth of information, but dont bother ordering anything from there. I love the high horse people get on about roids, if you dont wanna take em, dont, but theres only so big your gunna get naturaly if thats your goal. There was an interesting program on nat geo on friday night about them
( http://www.nationalgeographic.com.au/watch/program_details.aspx?id_program=2088 )
i felt it was more pro roids, then against, or they were basicaly saying the jurys still out, the people that did have problems where 55-60 yrs old who took them for 10-15 years and where at the age where if somthing was going to go wrong it probably would have then anyways. Theres another show on friday @ 7.30 about "Natural Power and the limit to human strength for anyone interested in the subject
P.S Fitness First customer service does suck
Brother Al
10-Mar-08, 01:23pm
i dont get it, i went in to FF, and said "umm i need to stop my account for a while..."
"yeah sure just fill this in and you will be sweet"
and behold my account hasnt been touched since. I must be blessed. They even back dated my payment and let me in the gym for that day anyway!
PandaMonium
11-Mar-08, 08:47am
i dont get it, i went in to FF, and said "umm i need to stop my account for a while..."
"yeah sure just fill this in and you will be sweet"
and behold my account hasnt been touched since. I must be blessed. They even back dated my payment and let me in the gym for that day anyway!
It was those gyrating hips and pelvic thrusts you were doing at the front counter Al.. dance lessons are paying off big time :-D
Whitey1981
12-Mar-08, 09:14am
DemoMan you should take a look at that site if you wanna learn somthing about steroids, its a wealth of information, but dont bother ordering anything from there. I love the high horse people get on about roids, if you dont wanna take em, dont, but theres only so big your gunna get naturaly if thats your goal. There was an interesting program on nat geo on friday night about them
High horse? Apologies I believe in an even playing field across the board, but if you want to cheat or are advocating cheating by using steroids then be my guest.
I do however think there is some validity in having a games every four years where people that takes steroids only can compete. It would be interesting to see how far man can go if he is chemically assisted.
Brother Al
12-Mar-08, 09:46am
the steroid games? wtf? think of the children!
Cranker
12-Mar-08, 09:52am
High horse? Apologies I believe in an even playing field across the board, but if you want to cheat or are advocating cheating by using steroids then be my guest.
I do however think there is some validity in having a games every four years where people that takes steroids only can compete. It would be interesting to see how far man can go if he is chemically assisted.
I wasnt really meaning YOU were on a high horse, there was a few other people that used to get SO worked up over roids when this forum was just one thread, it was hilarious. I dont agree with roids in sports where it is cheating/banned i.e olympics...But I dont have any problem with it in bodybuilding, if its used by people that have been training for a few years and have a base to build from, and cant get any bigger naturaly, then no, I dont have a problem with them.
Whitey1981
12-Mar-08, 10:20am
the steroid games? wtf? think of the children!
Imagine how fast the 100m male sprint could be?
Anyway, back on topic - I think Fitness First are great if you don't have any issues.
People do tend to make issues out of nothing.
So they overcharged you or didn't end the contract or whatever, I'm positive in 99% of stories there is a genuine reason. I don't think anybody purposely means to bugger your account up, but mind you Australia does have the worst customer service in the world.
I am the best
12-Mar-08, 03:48pm
I had an issue with my gym (cbf searching if i have already posted a part of this story)
- Signed up for a 12 month membership
- went in and asked the chick at the counter 3 days before it ended if i needed to do anything to stop the money coming out of my account to which she said 'no it just stops'
- found out that there WAS a form i needed to fill out, did that and took it in to stop my membership 2 days before it ended
- money still came out of my account on the weekend
- called up and they said 'ooh im sorry it must have been a mistake, we can send you a cheque' im not happy coz it was a direct debit and they should just put it back
- cheque comes and i take it into the bank (hassle) and they tell me its not acceptable because the date and amount are 'out of alignment'
- i call up and get put on hold for 20 mins waiting for 'someone from accounting' to talk to me who advises me that they cant issue another cheque till they get the old one back
- send the old cheque with a 'nasty but nice' letter and get a new one in 4 days
hassle and a half
Whitey1981
12-Mar-08, 03:52pm
You do know you are supposed to give them a months notice before cancelling?
Or at least that's what it said on the back of the contract I signed.
I agree it's a hassle and a half, but mate seriously, what did you expect when you enquired with three days to go?
I am the best
12-Mar-08, 04:24pm
You do know you are supposed to give them a months notice before cancelling?
Or at least that's what it said on the back of the contract I signed.
I agree it's a hassle and a half, but mate seriously, what did you expect when you enquired with three days to go?
Obviously yeah, i found out afterwards that the contract was worded to say something like 'at least 12 months membership'
i do fee stupid now tho
great gym tho, club lime
just too far away from where i live and work now
F the FF
08-Nov-08, 02:00am
Thinking about joining Fitness First? Read this first.
I joined up more than 12 months ago. Contract has ended. Over 2 months ago, I decided to cancel my member without success. Fitness First has been doing everything humanly possible to prevent me from terminating my membership. They are still taking money out of my account even after personally handing in my membership termination notice. This is now stressing me out to breaking point!
If I can get my message across to even just one person out there to do as much research as possible before signing the dotted line with Fitness First, and in the process, help them not to get sucked in like I have, then I will be happy knowing that I have helped another fellow Aussie.
Speak to friends, relatives, workmates or read up on forums about the issues that people may have experienced regarding terminating membership with Fitness First before you sign up!
Hope you will this info useful.
pEAkeR_hAT
08-Nov-08, 04:30am
just run around in a park, or lift heavy objects around your house like tyres.
fuck going paying someone for work you are doing yourself....
what a con
i LIKE my gym
but i'm with zest so...
Shotties
09-Nov-08, 11:16am
All the people complaining about FF...
You actually fully read the contract before signing it? I sent the guy who was signing me up near mad because I went right over it and clarified every point before I signed.
That said, I love FF fire sales, I re-joined recently when one of the clubs was clearly well below sales targets. Now I have a passport account for $22 a fortnight.
Shotties
09-Nov-08, 11:16am
All the people complaining about FF...
You actually fully read the contract before signing it? I sent the guy who was signing me up near mad because I went right over it and clarified every point before I signed.
That said, I love FF fire sales, I re-joined recently when one of the clubs was clearly well below sales targets. Now I have a passport account for $22 a fortnight.
get with the times people, customer service doesn't exist anymore, anywhere
at least, i don't remember receiving any in the last 5 years
rudeness, is the new customer service
And a thump in the mouth is the old new again retort to rudeness
FF Are #unts ! Using their gym is like going thursday night shopping or to a nightclub like retro.
jessy_d82
23-Aug-11, 02:16pm
I joined FF Parramatta a few months ago and have had great dealings with them. I used to go to a crappy little cheap gym in Seven Hills where I was paying cheap membership, but it ended up not being worth it as the facilities were shocking and it was so small and cramped. I have a PT at Fitness First Parra named Winney who works MIRACLES. It is a bit extra to pay for a PT on top of ur membership but ends up being worth it! I've lost alot of weight since being trained by him! But yes the sales people at FF can get on ur nerves haha.
Wet Cardboard
23-Aug-11, 02:18pm
I joined FF Parramatta a few months ago and have had great dealings with them. I used to go to a crappy little cheap gym in Seven Hills where I was paying cheap membership, but it ended up not being worth it as the facilities were shocking and it was so small and cramped. I have a PT at Fitness First Parra named Winney who works MIRACLES. It is a bit extra to pay for a PT on top of ur membership but ends up being worth it! I've lost alot of weight since being trained by him! But yes the sales people at FF can get on ur nerves haha.
Nice try Winney.
avatar_karma
23-Aug-11, 02:21pm
I joined FF Parramatta a few months ago and have had great dealings with them. I used to go to a crappy little cheap gym in Seven Hills where I was paying cheap membership, but it ended up not being worth it as the facilities were shocking and it was so small and cramped. I have a PT at Fitness First Parra named Winney who works MIRACLES. It is a bit extra to pay for a PT on top of ur membership but ends up being worth it! I've lost alot of weight since being trained by him! But yes the sales people at FF can get on ur nerves haha.
Why the fuck would I pay $25 a week for a gym that is average at best, when I can find prices much cheaper else where. GGF'd.
Nice try Winney.
:lol::lol:
mischa21
23-Aug-11, 03:28pm
tell me more about these miracles...
will I get abs like Darryn Lyons?
http://resources1.news.com.au/images/2011/08/23/1226120/238561-darryn-lyons.jpg
I am the best
23-Aug-11, 05:06pm
i have now been with FF for the last 12 months on a 'pay as you go' no strings monthly membership and it only works out to be $5 a day for the days i go...great facilities and every imaginable machine/weights available.
Most of the male PT's are a bit wanky and it attracts some fairly ordinary clientelle but overall im much happier than with my old gym.
plus its walking distance from work
4 deadlifts out of a possible 5
I joined FF Parramatta a few months ago and have had great dealings with them. I used to go to a crappy little cheap gym in Seven Hills where I was paying cheap membership, but it ended up not being worth it as the facilities were shocking and it was so small and cramped. I have a PT at Fitness First Parra named Winney who works MIRACLES. It is a bit extra to pay for a PT on top of ur membership but ends up being worth it! I've lost alot of weight since being trained by him! But yes the sales people at FF can get on ur nerves haha.
You're probably a good trainer Winney, but marketing isn't your forte :(
B&
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