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View Full Version : No refunds for cancelled Shpongle tour


minxus
10-Dec-08, 01:56pm
i thought people might be interested to know - if you were unfortunate enough to buy tickets to next year's shpongle live shows then you will be unhappy to know that Dance Aid aren't able to give refunds, now that they are taking legal action against Shpongle's label.

this is the message i received when i emailed asking for refund details:

After seeking legal advice Dance Aid Pty Ltd has been forced to cease trading until further notice.
No refunds or payments can be made and we advise you to seek alternative advice should you not be happy with this
We apologise for this however the matter is now out of our hands.

Dance Aid Pty Ltd
Peter Suwara
Spiro Boursine

Junglejunkie
10-Dec-08, 02:33pm
Thats the first and last time i deal with anything Dance aid related.

huckles
10-Dec-08, 02:34pm
A website explaining how to request a chargeback through your financial institution.
http://www.cclcnsw.org.au/content/view/55/61/

They didn't pay a deposit, so they must still have the cash.

FortuneCat
10-Dec-08, 03:16pm
This is an absolute joke. Isn't it illegal to sell tickets to something that never existed and not give refunds?

Thank fk I never bought any tickets from those a$$holes.

Duvdev
10-Dec-08, 04:00pm
well ive heard plenty of people whinge about this spiro guy and i was always happy to ignore all that and attend the events because of the quality acts that no one else would bring here.

Now ive finally been burnt.

Would St George bank help me out if i paid by my mastercard?

Duvdev
10-Dec-08, 04:01pm
A website explaining how to request a chargeback through your financial institution.
http://www.cclcnsw.org.au/content/view/55/61/

They didn't pay a deposit, so they must still have the cash.

probably went on earthcore?

MCSphinx
10-Dec-08, 04:07pm
^ Where though? International acts weren't paid what was agreed and local acts and staff weren't paid at all.

It's just one massive shafting, imo.

vapours
10-Dec-08, 04:11pm
Request a chargeback through your bank.

I rang Commonwealth Bank before who said I shouldn't have any problem in getting my money back, especially as it was all documented via email. I just have to take the emails into a branch tomorrow, and they said to expect a refund in about 5 weeks.

Even the guy I spoke with at the bank commented on how dodgy the whole operation sounded.

Duvdev
10-Dec-08, 04:12pm
ouch Sphinx! how did these events survive this long?


thanks vapours! will give it a go.

qoop
10-Dec-08, 04:15pm
well ive heard plenty of people whinge about this spiro guy and i was always happy to ignore all that and attend the events because of the quality acts that no one else would bring here.

Now ive finally been burnt.
same.


i need to re-claim the money back, now that this is not going ahead in March 2009.

where's the "we regret the inconvenience caused and since the event has been cancelled for March 2009, please contact <insert detail here> for refunds"?

wishful thinking perhaps...

minxus
10-Dec-08, 04:21pm
i assume most people have been following this dispute via email - in the past two days i was forwarded a press release saying the show wasn't going ahead, THEN i was emailed (direct from Dance Aid) an email detailing how dodgy Twisted etc were, which included the attached contract - did anyone else get that?!

in all of this, not once was there an apology; just a lot of pointed fingers and "they said but they didn't" stuff.

i'm going to try the chargeback thing (thanks vapours), but what we all should get is our cash back directly from dance aid.

dcherub
10-Dec-08, 05:35pm
I've been getting all those emails too - I've also been extremely shitty at the lack of apologies, humility or really any customer service.

I also got emalied that fucking facebook group thing, which was just more finger pointing and the whole thing makes me so effing angry... sigh

bbberocca
10-Dec-08, 05:48pm
well ive heard plenty of people whinge about this spiro guy and i was always happy to ignore all that and attend the events because of the quality acts that no one else would bring here.

Now ive finally been burnt.


x2

Oztrance
10-Dec-08, 09:03pm
Event promo
http://img110.imageshack.us/img110/8015/shpongle4iy8.jpg

Twisted PDF
http://img360.imageshack.us/my.php?image=shpongleliveausstatemenwe8.pdf

Email from Earthcore after twisted had posted it was cancelled on their website and it had already spread to all of the forums
Hi there

Due to circumstances beyond our control the Shpongle tour of Australia is off until a later date in 2009.

For information please contact admin@earthcore.com.au
--
Web: earthcore.com.au
Email: admin@earthcore.com.au
Fax: +61 3 8612 3651
Snail: PO BOX 364 Balaclava Victoria Australia 3183

Recent email
Dear all

After seeking legal advice Dance Aid Pty Ltd has been forced to cease trading until further notice.

No refunds or payments can be made and we advise you to seek alternative advice should you not be happy with this

We apologise for this however the matter is now out of our hands.

Dance Aid Pty Ltd

Peter Suwara
Spiro Boursine

The website as it has been since it was first revealed by alternate sources the tour was off
http://img522.imageshack.us/img522/9464/ecdownag9.jpg

How to complain?
Here - http://www.consumer.vic.gov.au/CA256EB5000644CE/page/Listing-Online-Make+a+complaint
and here - https://www1.edge.asic.gov.au/008/compl ... 54cec25a7f

DANCE AID PTY LTD
ACN 123 732 892
Directors - Spiro Boursinos, Piotr Swara
Address is 199 Poath Rd Murrumbeena VIC 3163
Tel (03) 9568 7515

huckles
10-Dec-08, 10:09pm
I keep thinking that maybe the whole thing was a way to fund their move overseas.

So incongruous as well. This is supposed to be hippy music.

alexmac
11-Dec-08, 12:28am
http://www.news.com.au/couriermail/extras/oq/images/OQ10skase.jpg

qoop
11-Dec-08, 12:44am
<Truncated>

How to complain?
Here - http://www.consumer.vic.gov.au/CA256EB5000644CE/page/Listing-Online-Make+a+complaint
and here - https://www1.edge.asic.gov.au/008/compl ... 54cec25a7f

DANCE AID PTY LTD
ACN 123 732 892
Directors - Spiro Boursinos, Piotr Swara
Address is 199 Poath Rd Murrumbeena VIC 3163
Tel (03) 9568 7515
Oztrance,
the second link, i.e. the ASIC one, is broken.
could you please re-post it in its entirety.
thanks.
:)


this is all i found, when trying to figure out the ASIC URL posted above

SOURCE: http://www.search.asic.gov.au/cgi-bin/gns030c?acn=123_732_892&juris=9&hdtext=ACN&srchsrc=1



Extracted from ASIC's database at AEST 00:38:35 on 11/12/2008
Name DANCE AID PTY LTD
ACN
123 732 892
Type Australian Proprietary Company, Limited By Shares
Registration Date 01/02/2007
Next Review Date 01/02/2009
Status Registered
Locality of Registered Office Balaclava VIC 3183
Jurisdiction Australian Securities & Investments Commission



These are the documents that ASIC has most recently received from or in relation to this organisation. Page numbers are shown if processing is complete and the document is available for purchase.

Date Number Pages Description
10/12/2008
7E1945219 2 484 Change to Company Details
484B Change of Registered Address
484C Change of Principal Place of Business (Address)


13/10/2008
025112837 3 484E Change to Company Details Appointment or Cessation of A
Company Officeholder


03/09/2007
1E3606787 2 492 Request For Correction

vapours
11-Dec-08, 10:32am
I keep thinking that maybe the whole thing was a way to fund their move overseas.

So incongruous as well. This is supposed to be hippy music.

From my understanding of credit card payments, the money isn't technically the merchants until 3 months after payment. So right up to those 3 months, the credit card can take back the money at any time, hence the reason for chargebacks.

Junglejunkie
11-Dec-08, 11:09am
http://www.news.com.au/couriermail/extras/oq/images/OQ10skase.jpg


:lol: .....


:|

Duvdev
11-Dec-08, 11:11am
no luck with st george bank.

They advised me that because I purchased from a 3rd party company under their terms and conditions (Dance Aid), St George cannot process a chargeback.

huckles
11-Dec-08, 11:21am
Do the terms and conditions state that they can refuse to refund?

vapours
11-Dec-08, 11:59am
no luck with st george bank.

They advised me that because I purchased from a 3rd party company under their terms and conditions (Dance Aid), St George cannot process a chargeback.

What do they mean exactly? You've paid for goods and services and you haven't received the product, thats the whole purpose of a chargeback.

I'd request to speak to a supervisor, and possibly even contact Mastercard/Visa directly and push it further. If you aren't a confident person over the phone, get a friend or somebody who is. If you have a decent sized bank account, hint that you may move elsewhere.

You can also speak to consumer affairs who will give you some further suggestions on what you should do.

Duvdev
11-Dec-08, 12:04pm
i've made the complaint with consumer affairs but i'll try printing everything and going into a st george branch.

alexmac
11-Dec-08, 12:50pm
in case anyone's missing the drama over in the Melbourne forum

http://www.inthemix.com.au/forum/showthread.php?t=239926

Poondaddy Shortbread
11-Dec-08, 04:40pm
More like Dance Aids, IMO

G8CRSHR
13-Dec-08, 04:00pm
man that's shitty for you people that had tickets.


i guess we won't see spirofl around here anymore. sweet.

turkman
13-Dec-08, 04:38pm
nearly every day on itm, promoters, clubs, djs etc are getting slagged off, do you see them running off to their lawyers to take action against it?
man up to your mistakes you pussy.

mattyninethree
16-Dec-08, 04:19pm
ec/dance aid is insolvent so... good luck with geting a refund :(

TJAY
17-Dec-08, 09:40am
No, they're not. He's just pretending they are for the moment to stall.

If you contact your bank/credit card company and dispute the transaction they should be able to do a chargeback. here are some instructions:

http://www.inthemix.com.au/forum/showpost.php?p=392322628&postcount=14

Most banks will sort it out with dance aid & you wont have to do anything. Apparently St George wont do this but other banks have been, but even if you're with St George I'd hassle them some more, if enough do it they'll have to act.

MissDarQ
18-Dec-08, 09:26am
Just wondering those of you who've got chargebacks from Dance Aids how one goes about doing this, someone spoke about paperwork, just wondering what this entails? Heard someone say put it in as a fraudulent charge, but not sure how comfortable i am doing that considering I did authorise it, though I doubt the shambles of that company would ever be able to prove shit... but still is fraud methinks.. Any advice is muchos appreciated :D :hug:

My claim form from the bank didn't mention anything about fraudulent charges [unless you were reporting that + a stolen card]. Ask your bank for a 'Transaction Dispute Form'. I provided the bank with:
* a copy of my statement, highlighting the disputed charge
* my order confirmation email from Dance Aid
* my credit card charge invoice email from Dance Aid
* the email sent by Dance Aid on 10th December, advising that they have been 'forced' to cease trading
* the statement sent out by Twisted Records on the 8th of December, advising of the cancelled concerts

In the 'details of the dispute', I kept it short and sweet:
I purchased tickets from the company Dance Aid PTY LTD for a concert in March 2009. Since then the concert has been confirmed cancellede, but Dance Aid are refusing refunds and have since ceased trading. Please call me if further info required.

I faxed it off to HSBC last Wednesday, and received the money back on my card on Monday. Hope this helps :hug:

I thought this might be helpful guys :) :)

Pete Paranoid
20-Dec-08, 02:56am
I recently went to the NSW Dept of Fair Trading when a store accidently double dipped $11.50 for my lunch.

Shards
20-Dec-08, 11:49am
http://www.inthemix.com.au/forum/showthread.php?p=392343347#post392343347

We are currently sorting this issue out and a public statement will be made this week as to what you can do.

http://www.inthemix.com.au/forum/showthread.php?p=392343599#post392343599

..... As I stated there will be a public statement posted this week with more information.

:waiting:

Weinertron
20-Dec-08, 01:20pm
^^^^
where/how will they announce this? their (now apparently defunct) website? A Current Affair? Via solicitors' letters? :?

There seems to be few moderators out there who have the patience to deal with these, erm, gentlemen long enough for them to explain themselves (credit where it's due, chances are they will never explain themselves)

general public---> :slap: <---earthcore

qoop
22-Dec-08, 12:32am
http://www.inthemix.com.au/forum/showthread.php?p=392343347#post392343347



http://www.inthemix.com.au/forum/showthread.php?p=392343599#post392343599



:waiting:
From:...."earthcore.com.au"
To:....undisclosed-recipients

-----Inline Attachment Follows-----

Hello

Due to a number of reasons which will be detailed in the new year, Dance Aid has unfortunately had to cease trading. As a result of this we cannot at this stage provide you with a direct refund. However, we strongly urge you to contact you bank/credit card provider and discuss with them their charge back/refund policy for the purchased tickets.

We will keep you informed with updates as we continue to work through this matter.

We appologise for this situation, it has upset us more than you can imagine.

Kind regards

faindinkum
23-Dec-08, 09:32pm
Hi,

The email sent to me was worded differently:

Hello

Due to a number of reasons which will be detailed in the new year,
Dance Aid has unfortunately had to cease trading. As a result of this
we cannot at this stage provide you with a direct refund. We realise
that this is not acceptable and promise to you that you will be
refunded for your purchase in due course.

We will keep you informed with updates as we continue to work through
this matter.

We sincerely appologise for this situation and this has upset us more
than you can imagine.

Kind regards

Peter Suwara
Spiro Boursinos


Here is an excerpt from the response from ASIC following the complaint that I lodged with them, this confirms that Dance Aid is not insolvent:

http://img116.imageshack.us/img116/8454/asictq0.jpg

qoop
23-Dec-08, 10:30pm
thickening plots :stroke:

TJAY
24-Dec-08, 07:28am
We realise
that this is not acceptable and promise to you that you will be
refunded for your purchase in due course.

I'll eat Spiro's hat if anyone actually gets a cent out of the lying, stealing prick. He's just liquidated another company of his, that's THREE!!!!!

TJAY
24-Dec-08, 11:25am
WOW! Dave the Drummer speaks out (http://blogs.inthemix.com.au/davethedrummer) It's well worth the read,

qoop
24-Dec-08, 01:55pm
WOW! Dave the Drummer speaks out (http://blogs.inthemix.com.au/davethedrummer) It's well worth the read,
excellent find TJAY.
just read it & the 'murky world' of festivals is revealed slightly more.

this whole saga really feels like fodder from a daytime soap - the slanderers, the stirrers, the scapegoats, the setting, the delusional re-counts, ...

MrDisco
26-Dec-08, 05:23pm
I'll eat Spiro's hat if anyone actually gets a cent out of the lying, stealing prick. He's just liquidated another company of his, that's THREE!!!!!

Yes, that's right. I'm sure you'll see him living in a villa with two porches, a Audi, a Peugeot and a BMW. Seriously get a grip. Why don't you try putting on festivals for a living yourself, then complain about how easy it is.

MrDisco
26-Dec-08, 05:24pm
FYI

Hello

Due to a number of reasons which will be detailed in the new year, Dance Aid has unfortunately had to cease trading. As a result of this we cannot at this stage provide you with a direct refund. However, we strongly urge you to contact you bank/credit card provider and discuss with them their charge back/refund policy for the purchased tickets.

We will keep you informed with updates as we continue to work through this matter.

We appologise for this situation, it has upset us more than you can imagine.

Kind regards

tiggera
26-Dec-08, 05:55pm
Yes, that's right. I'm sure you'll see him living in a villa with two porches, a Audi, a Peugeot and a BMW. Seriously get a grip. Why don't you try putting on festivals for a living yourself, then complain about how easy it is.

Strangely enough, that is one of the few comments you have made that actually rings true.

You are quite right. Many people here have probably never had the "joy" of organising an event of any kind. They don't know about the serious financial risk involved, the murderous hours, the years of building up trust with suppliers and workers and helpers, the danger of watching it all go pear shaped when bad weather kills your walk up sales etc etc etc.

HOWEVER, risk is part of running a business (I have been running mine for 21 years by the way). Part of the risk is the knowledge that you may make a mistake, or random circumstances may completely cock things up. Good business people put their customers and workers and suppliers FIRST. They know that if they do that, they can rely on loyalty and trust in the future. They do NOT liquidate their businesses and re-appear several weeks later under another name leaving suppliers unpaid.

Stop whining and own up to your mistakes.

Steve

Gussigan
26-Dec-08, 06:22pm
while i can't help people get their money back, i CAN ban mrdisco.

tiggera
26-Dec-08, 06:29pm
while i can't help people get their money back, i CAN ban mrdisco.

Yes, you can and I can certainly understand why you would want to.
Especially since every time people make a reasonable request for an explanation/apology, the discussion turns into insane rantings and abuse.

However, my $0.02 is that this is one of the few avenues (apart from the courts) where the average punter may get a chance to see Mr Discos true colours displayed in public view.

Personally I think it important that this remains visible.

Sandybay
27-Dec-08, 02:50pm
I got a email saying request a refund/charge back from the bank did so and got my money back as did my friends.

elliottt
28-Dec-08, 12:48am
I got a email saying request a refund/charge back from the bank did so and got my money back as did my friends.

hey spiro or associate.

mattyninethree
28-Dec-08, 02:12pm
He tells us over and over again that all the other promoters in Melbourne are all out to get him

And that’s why loads of other events have been organized around the same weekend.

Ok……possible….but unlikely, and I must admit Spiro is looking a little crazed at this point.

theres a whole other world out there ay

captainsped
01-Jan-09, 02:11pm
Public Warning - Dance Aid Pty Ltd (http://www.consumer.vic.gov.au/CA256F2B00224F55/page/Listing-ConsumerAlerts-2008-12-30+-+Dance+Aid+Pty+Ltd+-+Public+Warning?OpenDocument&1=942-Consumer+Scams+%26+Alerts~&2=~&3=~&REFUNID=30ED22BEA971660CCA2574320010FA50~)

Warning from consumer affairs about it.. a bit late for most of us though...

but looks like they've got enough complaints and are going to start investigating

qoop
01-Jan-09, 10:45pm
Public Warning - Dance Aid Pty Ltd (http://www.consumer.vic.gov.au/CA256F2B00224F55/page/Listing-ConsumerAlerts-2008-12-30+-+Dance+Aid+Pty+Ltd+-+Public+Warning?OpenDocument&1=942-Consumer+Scams+%26+Alerts~&2=~&3=~&REFUNID=30ED22BEA971660CCA2574320010FA50~)

Warning from consumer affairs about it.. a bit late for most of us though...

but looks like they've got enough complaints and are going to start investigating
^ thanks for that.
i hope i can start this new year with some good affirmative action (e.g. refunds, etc.).

Sandybay
02-Jan-09, 01:54pm
From Dance Aid a few weeks ago

"Hello

Due to a number of reasons which will be detailed in the new year, Dance Aid has unfortunately had to cease trading. As a result of this we cannot at this stage provide you with a direct refund. However, we strongly urge you to contact you bank/credit card provider and discuss with them their charge back/refund policy for the purchased tickets.

We will keep you informed with updates as we continue to work through this matter.

We appologise for this situation, it has upset us more than you can imagine.

Kind regards"

I got a refund from my bank already

miss-ashley
02-Jan-09, 05:53pm
10 overdose at dance party, mainly on GHB


Meanwhile, Victoria's consumer watchdog has warned dance party fans about a festival company that refused to refund tickets sold to a cancelled event due to be held in Melbourne in March.

Dance Aid Australia sold tickets for up to $95 to see trance music group Sphongle in Sydney on March 8 and at the Docklands in Melbourne on Labour Day.

The event was cancelled on December 10 last year and buyers were told they would not be getting their money back.

Twenty ticket-holders have complained to Consumer Affairs Victoria, which has promised to take action if the company is found to have breached the Fair Trading Act.

Angry fans in messages posted on internet blogs said they had been sent emails from Dance Aid telling them the company had been forced to stop trading after receiving legal advice.

Consumer Affairs Victoria director Dr Claire Noone said anyone who had bought tickets with credit cards should contact their banks to seek a refund.

elliottt
02-Jan-09, 11:56pm
From Dance Aid a few weeks ago

"Hello

Due to a number of reasons which will be detailed in the new year, Dance Aid has unfortunately had to cease trading. As a result of this we cannot at this stage provide you with a direct refund. However, we strongly urge you to contact you bank/credit card provider and discuss with them their charge back/refund policy for the purchased tickets.

We will keep you informed with updates as we continue to work through this matter.

We appologise for this situation, it has upset us more than you can imagine.

Kind regards"

I got a refund from my bank already

Why would your bank give you a refund for your own party... surely you are not silly enough to buy a ticket? :meh:

vapours
04-Jan-09, 12:34pm
Why would your bank give you a refund for your own party... surely you are not silly enough to buy a ticket? :meh:

I believe that when making credit card payments, the money is not technically the vendors until after 3 months. So right up to 3 months after payment, the credit card company has the right to withdraw the money and provide a refund to the consumer.

Its all to do with ensuring that the credit card system is safe and secure by the credit card companies.

analog feedback
10-Jan-09, 11:23am
Here is further confirmation that Spiro and Danceaid are con-artists.

"Victoria's consumer watchdog has outed a dodgy dance company that has sold tickets to a cancelled show and is allegedly refusing to give refunds.
Consumer Affairs Victoria issued a warning on Wednesday after receiving more than 20 complaints from people denied a refund after buying tickets from Dance Aid Pty Ltd to concerts that were later cancelled.
Tickets were sold on the internet for between $75 and $95 to concerts in Melbourne and Sydney in March 2009, featuring headline act Shpongle.
Consumer Affairs director Dr Claire Noone said concert goers were told the events had been cancelled on December 10 and that they would not be refunded.
The company is being investigated for possible breaches of the Fair Trading Act and could be fined up to $136,000 if found to have broken the law.
"Consumers affected by the cancellation of the concerts who paid for the tickets using credit cards should immediately approach their financial service providers and seek a charge back of the amount paid to Dance Aid Pty Ltd," Dr Noone said.
She said enforcement action would be taken if investigations found the company had acted illegally.
Dance Aid's phone went unanswered on Wednesday and the company's website was "down for maintenance".
An internet chat room said the company had been forced to cease trading on legal advice.
Anyone who has concerns about an event they have paid for should contact Consumer Affairs Victoria on 1300 55 81 81 or visit www.consumer.vic.gov.au."

But don't bother trying to find them because:

http://www.homehound.com.au/199+poath+road+murrumbeena+vic+3163/8098501/

Anja
10-Jan-09, 01:28pm
Enough already!! :)

faindinkum
15-Jan-09, 10:18pm
Hello all,

I have received a written request today to provide the director Consumer Affairs Victoria assistance in preparing an affidavit to commence any necessary enforcement proceedings relating to Dance Aid breaching the Fair Trading Act.

Even if you have received a charge-back on your credit card I urge you to pursue this offer to gather information in order to ensure that justice is made in this matter and the perpetrators are met with the full and due course of the law.

The issue is being taken very by seriously by CAV (they don't issue many public warnings relating to breaches of the legislation) and it is important to allow the momentum to continue by providing them with as much information as possible to facilitate a due and proper investigation.

Please take the time to contact CAV and register your interest in this case. It is a perfect opportunity to make Dance Aid/Earthcore accountable for their illegal business practices.

huckles
16-Jan-09, 05:10pm
can you provide a link or an address? people (including myself) will be much more likely to do it if someone makes it easy...

and looking for what kind of info exactly?

faindinkum
16-Jan-09, 10:50pm
Contact Consumer Affairs Victoria on 1300 55 81 81. Tell them you bought tickets for Shpongle from Dance Aid Pty Ltd. They will send you a short questionnaire to fill out. You will need to supply proof of purchase etc and any additional information related to the sale. eg. How many tickets you bought, how did you pay for them, did you receive a confirmation from Dance Aid that the transaction had occured, did you speak to anyone from Dance Aid regarding the purchase.

The more people who come forward, the greater likelihood that this company and the people who run it will be prosecuted for breaching the Fair Trading Act. This is a worthy cause and well worth the small amount of time and effort to take this action.

Even if you have received a charge-back it is really important that you contact Consumer Affairs Victoria. This goes far beyond refusing to refund some tickets, it is unlawful and has damaged Australia's reputation as a destination for world-class acts.

Duvdev
17-Jan-09, 12:44pm
got my questionaire in the mail today :)

Teknikall
17-Jan-09, 03:38pm
^^ patto, had a chance to go 2 the bank yet??

also, pistons suck :P

qoop
17-Jan-09, 05:08pm
got my questionaire in the mail today :)
i didn't get a questionnaire but a letter requesting some explanations from my end about:
- proof of merchandise requested/received ?
- proof of dispute resolution ?

don't these people read InTheMix ?

Duvdev
17-Jan-09, 09:11pm
^^ patto, had a chance to go 2 the bank yet??

also, pistons suck :P

nah not yet, been flat out. This week hopefully.

Pistons do suck this season, they should fuck Iverson off

qoop
21-Jan-09, 12:28am
i didn't get a questionnaire but a letter requesting some explanations from
aah, i get it.
questionnaire from the Consumer Affairs VIC...

faindinkum
02-Feb-09, 12:34pm
The bank I'm with has confirmed that the disputed transaction will not be reversed by Westpac.

<noteToSelf>never pay for anything B2B on the net />

Consumer Affairs Victoria have confirmed that they will be taking action on behalf of people who purchased tickets and have not been refunded by charge-backs.

If you have not received a refund and you want one... contact CAV asap as they are gearing up to negotiate a settlement.

Duvdev
02-Feb-09, 01:54pm
i put my chargeback form into st george last week and they said it could take up to 45 days to get an answer....

faindinkum
02-Feb-09, 02:39pm
I put in a EFT dispute form on the 11 Dec 2008 and received the negative response today from the bank. So the 45 day turnaround appears to be pretty accurate.

There is a good chance that the charge-back will be successful if you used a credit card.

However, if there are any issues, having CAV represent you now will save a great deal of cost and messing around sorting it out yourself, through VCAT or CTTT etc, in the future.

gher
08-Feb-09, 05:08pm
I got an email about refunds last night. Anyone else get it?

EARTHCORE SHPONGLE 09 - REFUNDS‏
From: psuwara@oasisproductions.com.au (psuwara@oasisproductions.com.au)
Sent: Saturday, 7 February 2009 11:10:42 PM
To:
Cc: Peter Suwara (psuwara@oasisproductions.com.au)

Hello guys

We are now in the process of refunding your ticket money for the Shpongle Concert which unfortunately had to be cancelled. If you could send through the following details we will get to your refund shortly.

YOUR FULL NAME
BANK ACCOUNT NUMBER
BANK ACCOUNT BSB
BANK ACCOUNT NAME
TOTAL NUMBER OF TICKETS

We sincerely apologize for the delay in getting your refunds.

Kind regards,Peter Suwara
Spiro Boursinos

alexmac
08-Feb-09, 05:34pm
And don't forgot to include the Power of Attorney authorisation form that is attached :P


Seriously though, i hope people get some restitution out of all this :thumb:

Good to see the system working everynow and again.

Duvdev
09-Feb-09, 10:44am
thanks gher. I havent received that email but i just emailed them my details so hopefully it works :)

qoop
09-Feb-09, 12:56pm
I got an email about refunds last night. Anyone else get it?
i haven't got it yet.
does it look phishy?

tiggera
09-Feb-09, 02:02pm
i haven't got it yet.
does it look phishy?

Not phishy so much as strange.
danceaid.net and earthcore.com.au are no longer DNSd so maybe they are useing the oasis productions business name to trade?

gher
09-Feb-09, 03:20pm
At first I thought phishy but then a lot of businesses and individuals publish their bank account details on the internet so I doubt it. They're not actually asking for any passwords.

I know I sent them an email through their website as it was all going down but I thought I gave them a different email address to the one I received that email from. It's either going through their mailing list or to the ones they have recorded on the webshop.

huckles
09-Feb-09, 11:21pm
my charge back got denied because the staff were incompitent.

cannot believe this!


pretty sketchy though with the requests for all the details. they should already HAVE all of this?
plus I didn't get the email

gher
10-Feb-09, 12:44am
We'll see what happens over the next few days with anyone else who got this email. I might even call the bank about it. I couldn't even find it on the Shpongle website.

tiggera
10-Feb-09, 06:41am
We'll see what happens over the next few days with anyone else who got this email. I might even call the bank about it. I couldn't even find it on the Shpongle website.

Just to clarify Gher.
If you are looking for information on the Shpongle web site (I presume you mean the Twisted Records site), you will not find it.
The people you are trying to get your money back from are Dance Aid Pty Ltd not Twisted Records. Apologies if I've misunderstood what you were saying.

Duvdev
10-Feb-09, 08:18am
my chargeback just came through from st george! only took a little over a week.

minxus
13-Feb-09, 11:38am
I got an email about refunds last night. Anyone else get it?

hmm i haven't received this email. but i just lodged my complaint to Vic consumer affairs! ha.

Duvdev
13-Feb-09, 11:41am
apparently there will be an article about Spiro's dodgey business practices this Sunday in "The Age".

I was just interviewed by a reporter.

silverspoon
14-Feb-09, 05:03pm
so widgetty, how is the addiction going?

widgetty
14-Feb-09, 05:53pm
hello,

yes widgetty, thousands have been affected but the good times are well and truly entrenched brother and never forgotten


thankyou
robots

Yes that's true.

They tried their best and at the end of the day failed.

widgetty
14-Feb-09, 05:56pm
It was ok for conquest and maitreya and tribeadelic to rubbish ec and conspire wasn't it. All because of Shpongle live that EC at least had the balls to take it on. Any wonder what happened due to the teamsters undermining and conspiring together to undermine the EC carnival 2008 and then to claim Victims when Maitreya had a dateclash put up against it.

That's pretty much correct. It's good to see other now finally seeing the truth and not being sucked in by these people.

widgetty
14-Feb-09, 05:59pm
Fact No 8

Lachlan Bell from Maitreya festival will start claiming sabotage etc etc when he announces change of venue the last minute before his event. The fact is he never had a permit or permission to put on his event up in Ulupna. Not ever.

silverspoon
14-Feb-09, 06:00pm
yeah, but that is just you with a different logon.

it doesn't count.

Salamando
14-Feb-09, 06:14pm
i'm not seeing shpongle live am i?

so i think the epic fail is on you.

cyberdwarf
14-Feb-09, 06:28pm
Fact No 8

Lachlan Bell from Maitreya festival will start claiming sabotage etc etc when he announces change of venue the last minute before his event. The fact is he never had a permit or permission to put on his event up in Ulupna. Not ever.

Read the oztrance event thread. It says along the lines . This site is locked and loaded and definitely going ahead. More BS from this person. Stalls as long as he can just as TRIBE NY Gathering did. They use the victim routine of in case of sabotage. You can only sabotage something like that if it has a weakness and dodgy to begin with.

FACT- ULUPNA IS NOT NATIVE TITLE LAND. go work this out and question the promoter.
THEY LIKE TRIBE averted Goulburn Valley Shire council because of knowing the condition imposed and costs involved. THERE WAS A DEATH ON THE GOULBURN RIVER AND A PERSON WENT MISSING one year. Who knows maybe both were on acid. Yet on Murray River its ok safe when people are off chops. All is ok because a elder says its ok to use it. Hang on . Go find out how this has turned into a big political matter now and being mention in the corridors and offices in Parliament of STATE AND FEDERAL. These clowns have no respect brains or intelligence to read what some oztrancers are trying to tell them. READ THE (BUSHFIRES AND PARTY THREAD) .

What a disgrace you are Nathan , Elliot , Lachlan and you OZZY AND DALE.
GO TO HELL

Rythmik
14-Feb-09, 06:34pm
*sigh*

Fact is Earthcore has put itself in a position to never be able to run a party again in Australia.

So why is it wasting it's time on a scene it can no longer be a part of.

Go hang out with your friends and family. Go on a holiday. Surely now this is more relevant then wasting your time throwing around accusations on an internet forum under multiple account guises.

cyberdwarf
14-Feb-09, 06:45pm
*sigh*

Fact is Earthcore has put itself in a position to never be able to run a party again in Australia.

So why is it wasting it's time on a scene it can no longer be a part of.

Go hang out with your friends and family. Go on a holiday. Surely now this is more relevant then wasting your time throwing around accusations on an internet forum under multiple account guises.

Sick of your ass driveling shit Mick. Lachlans suckhole. You answered nothing did you. Accusations no Mick. Dispelling your BS along with your mates. People are entitled to the truth.
It's concrete evidence not words. You produce anything to dispel the claims I made. And I will respond with Links contacts and hard evidence.

In fact if you want keep on this BS trip, I will present myself in person to the authorities and Politicians. How's that. You won't scare me .

partyboi007
14-Feb-09, 06:47pm
damn, that was a whole lot of cleaning by the mods then.

silverspoon
14-Feb-09, 06:53pm
that site you mentioned isn't in the goulburn valley shire.

cyberdwarf
14-Feb-09, 07:11pm
that site you mentioned isn't in the goulburn valley shire.
You have a problem understanding this?
Tribeadelic advertised NY Gathering as UNDERA for 08/09.
Maitreya Festival in the past have tried for festival permit with GV Council.
The fact is the restrictions imposed and cost to have a outdoor party in this Shire. It's out of reach.

Ulupna is the Moira Shre.
Ulupna Island-research this yourself. Research Yorta Yorta people.

AUNTY ELLA IS IN BIG SHIT.

Rythmik
14-Feb-09, 07:21pm
You know what.

I'm not going to post anymore.

Because it makes you look that little bit more sane when you've actually got someone replying who isn't an alter ego.

No one knows who you are, what the fuck your on about, and why your are doing this.

And i think you need to question as to what you are really going to get out of this?

cyberdwarf
14-Feb-09, 07:54pm
You know what.

I'm not going to post anymore.

Because it makes you look that little bit more sane when you've actually got someone replying who isn't an alter ego.

No one knows who you are, what the fuck your on about, and why your are doing this.

And i think you need to question as to what you are really going to get out of this?
try looking at yourself in a mirror and asking yourself the same thing. You have a problem understanding. You produce nothing here but a spin of words. No documentation , nothing.

Lachlan Bell has no one to blame but himself.

I said earlier my reason. Can't you see it. Maybe you need some assistance.

http://www.dse.vic.gov.au/DSE/nrenlwm.nsf/LinkView/7FA349BEAE0F5A3FCA256E8D00210309A4AD52AC7C448F1A4A 256DEA0024EDD2

molecule
15-Feb-09, 01:26pm
are you that crazy ass dude from the facebook group?

silverspoon
15-Feb-09, 04:17pm
sounds a little unhinged, i am guessing yes.

qoop
15-Feb-09, 05:03pm
why is a thread about Shpongle (and subsequent refunds) about Maitreya, now?

in fact, so many recent posts are about Maitreya should/could/would-n't go ahead and the alleged glorification of Earthcore; and in threads that are not relevant to the messages.



sure, everyone is 'entitled' to their opinions, but create a different thread for it, please?
because i'm trying to have genuine discussions about something....

time for a retreat back to my solitude.

addandd
15-Feb-09, 08:22pm
The Maitreya debacle belongs in the Maitreya thread.


Regarding this thread. There are Shpongle refunds now aren't there... so what's the point of this thread anyway MODS?

addandd
15-Feb-09, 08:24pm
Contact Consumer Affairs Victoria on 1300 55 81 81. Tell them you bought tickets for Shpongle from Dance Aid Pty Ltd. They will send you a short questionnaire to fill out. You will need to supply proof of purchase etc and any additional information related to the sale. eg. How many tickets you bought, how did you pay for them, did you receive a confirmation from Dance Aid that the transaction had occured, did you speak to anyone from Dance Aid regarding the purchase.

The more people who come forward, the greater likelihood that this company and the people who run it will be prosecuted for breaching the Fair Trading Act. This is a worthy cause and well worth the small amount of time and effort to take this action.

Even if you have received a charge-back it is really important that you contact Consumer Affairs Victoria. This goes far beyond refusing to refund some tickets, it is unlawful and has damaged Australia's reputation as a destination for world-class acts.

From what I know, Consumer Affairs are already working with the Dance Aid management to resolve this situation.... Any one have news from Consumer Affairs about what is going on?

jdoodle
16-Feb-09, 01:46pm
dear steve whos posts I keep deleting
go away, shit stirring is not welcome here

TripnSteve
16-Feb-09, 01:51pm
dear steve whos posts I keep deleting
go away, shit stirring is not welcome here

? I was responding to a post that has now been deleted. sorry can you please pm and further inform me what is going on?