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Originally Posted by i am an alias View Post

what is this VCN/RDP you speak of?

VPN = Virtual Private Network. It lets you connect to an external network as though you were a local part of it, so good for accessing files on a server etc.

VNC & RDP are methods for logging into/controlling PCs remotely - if you're not using your local windows desktop to work then this will be what you're using. Most likely RDP as it's native to windows.

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also, looks liek we will never be getting our client data back. the IT they use can't decrypt the data and the boss is not open to other ideas from anyone else.

not really anything else you can do except for pay the ransom & hope they got the private key right if they even send it to you.