Quote:
Originally Posted by Sherbos
If they are mission critical systems in Singapore then they shouldn't be reliant on a tech in Australia to reinstate/upgrade them. It is a known quantity that it is going to take x amount of time to send a file given current internet speeds and as such this should be mitigated. If a company is finding itself in this position then they have far more pressing issues than the speed of their internet connection.
So what if it isn't planned maintenance but an unplanned stoppage and their vendor needs to upload them a patch, hotfix or even send them an entire copy of their software to get their system up and running again?
The idea that all companies even profitable ones follow best practices for IT maintenance is cute but that's the exception not the rule in my experience.
As an example I've done work for textile companies with operations overseas and / or regional areas with machines running on DOS, Windows 95 or NT 4 - the looms typically cost between $50,000 and $250,000 to replace with ones using modern operating systems so it's a major capital expense to upgrade a factory of 10 - 20 looms - and often you'll get different versions of looms at the same site as the looms were purchased in separate batches.
Most of these company's have no IT staff whatsoever and often maintenance will involve downloading ISO's of software or OS's or downloading copies of their 3rd party software and/or patches for it from either their head office or the vendor.
These companies rely on IT contractors for their service and maintenance, have regular stoppages due to their poor support / aging IT infrastructure, lose money whenever they have long stoppages, yet often are quite profitable even taking stoppages into account. They just don't have the couple of million bucks needed to upgrade to newer looms, can't afford onsite IT support etc.
They would massively benefit from increased bandwidth to reduce stoppage times or to allow their IT support to use remote access to maintain their equipment for them. Often with regional businesses this simply isn't possible due to them being on mobile broadband or dial-up.