Playground Weekender not insured: "I’m not sure there is a positive end in sight"

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The much-loved festival Playground Weekender looks like it won’t be returning with promoter Andy Rigby describing it as an “absolutely devastating situation”. He has also said that over $1million had been spent before the festival commenced, and that they sadly weren’t insured for natural disasters.

He has just released a statement that it is “one that we are still struggling to comprehend. There has been a number of rumours circulating over the last few days and we want to be as up front and honest as possible, whilst at the same time exploring all avenues to give you the most accurate information and best possible outcome. Unfortunately this has taken a little while and I’m not sure there is a positive end in sight.”

After last week’s announcement of ticket refunds for credit cards, and revelation of $1.8 million dollars of debt, tonight it was revealed that ticket holders are going to have to take their case up with their vendor.

The release reads:

Since the four gigs were held at the Beach Road Hotel, Metro Theatre and the UNSW to replace festivities at the Del Rio Riverside Resort, the promoters have been trying to recover as much of the money that had been spent on setting up the festival as possible. The organisers would still like to try and offer refunds to all ticket holders but are keen to manage people’s expectations in that this will be a difficult and lengthy process given the rate of progress so far.

With 36 hours until the event was due to go ahead, people had bought tickets, the festival site was booked, the stages had been built, the toilets were plumbed, the tents were up and the power was on. In addition, the artists had been paid for, flown in and were checked in to their hotels. Then the flood warnings came. In excess of $1M had been spent before the festival had even commenced and was sadly, not covered for natural disasters.

Six years of significant financial outlay, time, effort and love has been ploughed in to the event – and having written off more than $1.5 in investment and loans to the previous company to give the festival a stable future, a natural disaster is not something a small business such as Playground Festivals Pty Ltd, has been able to cope with.

What this means for ticket holders

PayPal: We have been looking at ways to proceed to achieve a positive outcome. If the ticket holder is protected under PayPal’s Buyer Protection policy, then we understand that the ticket holder has 45 days from the date of the transaction to file a “dispute” online with PayPal.

In order to be protected under the PayPal Buyer Protection policy, amongst other things, the payment must be made through a PayPal account (and not directly from a credit card processed through PayPal website’s Payments Pro or Virtual Terminal service). We understand PayPal’s Buyer Protection policy only extends to tangible goods, electronic tickets delivered by email are not tangible goods. However, under the Buyer Protection Policy PayPal may in its discretion cover electronic tickets that have been physically printed and shipped.

In any event, we suggest that ticketholders contact PayPal now to formally advise PayPal the cancellation of the festival and file a “dispute” if they are eligible.

Credit cards: Ticket holders who paid by credit card directly should also contact their bank or credit card provider to lodge a dispute that they have not received what they have paid for. A refund may be available under the relevant credit card policies.

GreenTix: refunded those who paid by Credit Card on Friday 9th March

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Morphee

Morphee said on the 15th Mar, 2012

Lodge disputes with paypal and your credit card company? No Insurance?

As much fun as I had last year, I'm so glad I didnt plan to go again this year, as this really shows the rumours of poor organisation (lack of insurance) and poor handling of the situation by asking punters to raise disputes with their financial institutions, were all true.

ianwil1976

ianwil1976 said on the 15th Mar, 2012

No insurance for natural disasters? You're an ISLAND in a fucking RIVER. Epic fail to the power of monumental cock-up.

kzzy

kzzy said on the 15th Mar, 2012

Insurance cost money.

Mickstah

Mickstah said on the 15th Mar, 2012

Aw snap, more sad new for an otherwise brilliant festival. :(

TJAY

TJAY said on the 15th Mar, 2012

Who the fark doesn't insure an outdoor event? Seriously, I remember years ago a few well known promoters prayed for rain when sales were shit as they'd earn far more from the insurance.

Madness.

Morphee

Morphee said on the 15th Mar, 2012



I spose when you dont have any, you cant buy any... and if you cant afford to insure, you probably shouldnt go ahead and put a festival on...

pomrocks

pomrocks said on the 15th Mar, 2012

Karma's a bitch aint it...

grey

grey said on the 16th Mar, 2012

What do you think? Post your comment...

lawlietskyy

lawlietskyy said on the 19th Mar, 2012

GOD IS A DJ LIFE IS A DANCEFLOOR

special ed

special ed said on the 19th Mar, 2012

wonder if creamfields is insured for having a rubbish lineup?